Refund policy

Made Especially For You ❤️

Because our personalized products are created specifically according to your chosen details, personalized products are generally not eligible for return or exchange simply due to a change of mind.

However, your satisfaction is important to us.

We Accept Returns/Replacement If:

1. Damaged Product
If your product arrives damaged, please contact us as soon as possible with clear photos/videos of the package and product.

2. Wrong Product
If you receive a product different from what you ordered, please contact us and we will review the issue.

3. Manufacturing Defect
If your product has a genuine manufacturing defect, we may offer a replacement after verification.

Personalized Details

Please carefully check the photo, name, text, spelling and other personalization details before confirming your order.

Once the personalized order has entered production, changes or cancellations may not be possible.

We are not responsible for errors caused by incorrect information, spelling, images or personalization details submitted by the customer.

Refunds

If your order is approved for a refund, the refund will be processed after the issue has been verified.

The refund will generally be issued to the original payment method used for the purchase.

How to Request a Return/Replacement

Please contact our customer support with:

• Order number
• Clear photos/videos of the product
• Photos/videos of the packaging
• A brief description of the issue

Our team will review your request and get back to you with the next steps.